Privacy Policy

PAPA CANZONETTA’S PEPPERS  |  PRIVACY POLICY

Papa Canzonetta’s Peppers Privacy Policy

Last updated September 17, 2026

This Privacy Policy describes how Papa Canzonetta’s Peppers (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from shop.papacanz.com, or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” mean you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you submit directly to us through our Services may include:

Basic contact details, including your name, address, phone number, and email address.

Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.

Account information, including your username, password, and security questions.

Shopping information, including items you view, place in your cart, or add to your wishlist.

Customer support information, including information you choose to include in communications with us, such as when you send a message through the Services.

SMS information, including your mobile phone number, SMS or MMS opt-in status, consent records, messaging preferences, and related messaging data.

Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.

Information We Collect Through Cookies

We automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers that collect information on our behalf, such as:

Companies that support our Site and Services, such as Shopify.

Payment processors that collect payment information, such as bank account or credit or debit card information and billing address, to process payments, fulfill orders, and provide requested products or services.

Service providers that support our communications, including providers used to operate and deliver our SMS messaging program.

When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and Cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties and are not responsible for third parties’ policies or practices. For more information, see the section titled Third Party Websites and Links, if applicable.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide the Services and perform our contract with you, including processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, and enabling you to post reviews.

Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail and showing you advertisements for products or services. This may include using your personal information to tailor the Services and advertising on our Site and other websites. Marketing text messages are sent only as permitted by applicable law and based on the consent you provide.

Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other access details. If you believe your account has been compromised, please contact us immediately.

Communicating with You. We use your personal information to provide customer support and improve our Services. This is in our legitimate interests so that we can respond to you, provide effective services, and maintain our business relationship with you.

SMS and Text Messaging Privacy

If you opt in to receive SMS or MMS communications from Papa Canzonetta’s Peppers, we may collect and use your mobile telephone number, SMS opt-in information, consent records, messaging preferences, and related messaging data to provide the text messaging services you requested.

Mobile information, including your mobile phone number and SMS opt-in consent, will not be shared, sold, rented, or disclosed to third parties or affiliates for their marketing or promotional purposes.

We may share information with service providers that help us deliver and operate our SMS messaging program, such as telecommunications providers and messaging platform providers, solely as necessary for those providers to perform services on our behalf. SMS opt-in consent and mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Message frequency may vary. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to a message. For assistance, reply HELP. Consent to receive marketing text messages is not a condition of purchase.

Cookies

Like many websites, we use Cookies on our Site. For information about the Cookies Shopify uses to power our store, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and Services, remember your actions and preferences, run analytics, and better understand interactions with the Services. We may also permit third parties and service providers to use Cookies on our Site to tailor services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to remove or reject Cookies through your browser controls. Removing or blocking Cookies can negatively affect your experience and may cause certain features or functionality to work incorrectly or become unavailable. Blocking Cookies may not completely prevent how we share information with third parties such as advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

Vendors or other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, shipping, and communications services.

Business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners use information in accordance with their own privacy notices.

Third parties when you direct or request us to disclose information or otherwise consent to the disclosure, such as to ship products or through your use of social media widgets or login integrations.

Our affiliates or others within our corporate group, in our legitimate interests to operate a successful business.

Parties involved in a business transaction such as a merger or bankruptcy, or when disclosure is needed to comply with legal obligations, respond to subpoenas, search warrants, or similar requests, enforce applicable terms of service, or protect or defend the Services, our rights, and the rights of our users or others.

Notwithstanding the foregoing, mobile information, including mobile phone numbers, SMS opt-in consent, and consent records, will not be shared with third parties or affiliates for their marketing or promotional purposes. Information may be shared with service providers solely as necessary to provide and operate our SMS messaging services on our behalf.

During the past 12 months, we have disclosed the following categories of personal information and sensitive personal information, if any, for the purposes described above:

SMS Data Exception. The disclosures described above do not include SMS opt-in consent or mobile information for third-party or affiliate marketing or promotional purposes. Mobile information and SMS consent may be provided only to service providers as necessary to operate and deliver our SMS messaging program.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

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